Terms &Conditions

Welcome to Magi. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services related to the purchase and sale of precious metals including gold and silver coins, bars, bullion, customized minted products, and related accessories. By accessing or using this website, you agree to comply with and be bound by these Terms.

1. Definitions

  • Company/We/Us/Ourrefers to Magi Metals.
  • User/Customer /You refers to any individual or entity accessing or purchasing from the website.
  • Products refer to gold, silver, bullion bars, coins, customized minted products, and related merchandise available on the website.

2. Eligibility

By using this website, you confirm that:

  • Youareatleast 18 years old.
  • Youarelegally capable of entering into binding contracts.
  • Allinformation provided by you is accurate and complete.

3. Product Information

Westrive to ensure all product descriptions, images, weights, purity specifications, pricing, and availability are accurate. However:Precious metal products may slightly vary in appearance, color, finish, or packaging.

  • Product images are for illustrative purposes only.
  • Customized or color-minted products may have slight variations due to printing and minting processes.
  • Wereservethe right to correct any errors or inaccuracies without prior notice.

4. Pricing & Market Fluctuation

Gold and silver prices are highly volatile and are linked to live international and domestic bullion markets.

  • Prices displayed on the website are subject to change without notice.
  • Onceanorder is confirmed and payment is successfully received, the price is locked and cannot be modified.
  • Orderscannot be cancelled due to subsequent market price movements.

5. Order Acceptance

Wereserve the right to:

  • Acceptorreject any order at our sole discretion.
  • Limitquantities purchased per customer.
  • Cancelorders suspected of fraud, unauthorized activity, pricing errors, or regulatory concerns.
  • Incaseofcancellation initiated by us, eligible refunds will be processed to the original payment method.

6. Payment Terms

Weaccept approved payment methods displayed on the website.

  • Fullpayment must be received before dispatch.
  • Orderswill only be processed after successful payment verification.
  • Wereservethe right to request additional KYC or identity verification documents where required by law or compliance policies
7. Shipping & Delivery
  • Delivery timelines are estimates and may vary depending on location, logistics, customs clearance, holidays, or unforeseen circumstances.
  • Riskandownership of products transfer to the customer upon successful delivery.
  • Customers must ensure the shipping address and contact details provided are accurate.
  • Wearenotliable for delays caused by:
    • - Natural disasters
    - Government restrictions
    - Customsprocedures
    - Transport disruptions
    - Forcemajeure events

8. Returns, Refunds & Cancellation

Due to the nature of precious metals and market-linked pricing:

  • Goldandsilver bullion products are generally non-returnable and nonrefundable.
  • Customized, engraved, printed, or personalized products cannot be cancelled or returned once production begins.
  • Anyapproved return must be unused, tamper-free, and in original packaging.
  • Refunds, if applicable, will be processed subject to inspection and prevailing company policy.

9. Purity & Certification

All precious metal products are supplied with applicable purity specifications and certifications wherever applicable.

  • Goldproducts may include BIS Hallmark certification where required.
  • Silver products may include purity markings such as 999 Fine Silver.
  • Weighttolerances and minting tolerances may apply as per industry standards.

10. Intellectual Property

All content on this website including:

  • Logos
  • Product designs
  • Images
  • Videos
  • Graphics
  • Text
  • Branding
  • Customized artwork, are the intellectual property of Magi Metals and may not be copied, reproduced, or distributed without prior written permission.

11. User Conduct

You agree not to:

  • Usethewebsite for unlawful activities.
  • Attemptunauthorized access to systems or accounts.
  • Uploadharmful code, malware, or fraudulent content.
  • Misusepricing or system vulnerabilities.
  • Wereservethe right to suspend or terminate accounts violating these Terms.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Weshallnot be liable for indirect, incidental, special, or consequential damages.
  • Ourliability shall not exceed the value of the purchased product/order.
  • Wearenotresponsible for investment losses arising from bullion price fluctuations.
  • Purchasing precious metals involves market risks, and customers are advised to make independent financial decisions.

13. Compliance & KYC

Wemaycollect and verify customer identification documents in compliance with:

  • Wemaycollect and verify customer identification documents in compliance with:
  • Anti-Money Laundering (AML) regulations
  • KnowYourCustomer (KYC)requirements
  • Applicable Indian laws and regulatory guidelines
  • Failure to provide required documentation may result in order cancellation.

14. Privacy

Your use of the website is also governed by our Privacy Policy available at Privacy Policy

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.

16. Amendments

Wereserve the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on the website with revised effective dates.

17. Contact Information

For any questions, support, or legal concerns, please contact:

Magi Metals Trading Private Limited
Website: www.magimetals.com
Email: desk@magimetals.com