Effective Date: 26/07/2026
At Magi metals trading private limited, we take utmost care in packing and delivering your gold and silver products safely and securely. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Ordersare processed after successful payment confirmation and order verification.
  • Ordersare generally processed within 2 business days.
  • Orderscontaining customised, engraved, or made-to-order products may require additional processing time. The estimated time will be communicated at the time of purchase.
  • Ordersare not normally processed or dispatched on Sundays and public holidays.
  • Onceyourorder has been dispatched, you will receive a shipping confirmation containing the tracking details, where available.

2. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment is completed.
  • Shipping charges may vary depending on the delivery location, order value, product type, weight, and applicable security/insurance requirements.
  • Anyapplicable taxes, duties, or additional charges will be displayed or communicated as required.

3. Delivery Locations

Wecurrently ship to selected locations within India. Delivery availability may depend on the serviceability of the customer's PIN code or location.
Wemayrestrict delivery to certain locations where secure transportation of highvalue gold or silver products is not available.

4. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

  • Metro/major cities: 3 business days
  • Otherlocations: 3-7 business days
  • Remoteareas: within 10 business days

These are estimated delivery timelines and are not guaranteed. Delays may occur due to weather conditions, transportation disruptions, public holidays, strikes, government restrictions, courier issues, or other circumstances beyond our reasonable control.

5. Secure Shipping of Gold & Silver Products

Because our products are valuable precious-metal items:

  • Ordersmaybeshipped using secure and insured logistics services.
  • Packages may require additional security checks during transit.
  • Delivery may require identity or address verification.
  • Therecipient may be required to provide an OTP, signature, or other delivery confirmation.
  • Packages should not be accepted if they appear visibly opened, tampered with, or damaged.

    • Werecommend that customers carefully inspect the package before accepting delivery.

    6. Tracking Your Order

    Once your order has been dispatched, tracking information will be provided through Email/SMS/WhatsApp/customer account], where available.
    Customers can use the tracking information to monitor the status of their shipment.
    If the tracking information has not been updated for an extended period, please contact our customer support team.

    7. Delivery Address

    Customers are responsible for providing a complete and accurate delivery address, including:

    • Fullname
    • House/Flat/Building number
    • Street/Area
    • City
    • State
    • PIN/ZIP code
    • Validphone number

      • Wewill not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

      8. Change of Delivery Address

      Adelivery address may be changed only before the order has been dispatched and subject to our approval.
      Once an order has been shipped, the delivery address generally cannot be changed.
      If a change is requested after dispatch, any additional charges or delivery limitations may be applicable.

      9. Failed Delivery

      If delivery cannot be completed because:
      The recipient is unavailable,
      The address is incorrect or incomplete,
      The customer refuses delivery,
      The courier cannot access the delivery location, or
      The customer fails to complete required verification,
      The courier may attempt redelivery or return the package to us.
      Any additional shipping or handling charges arising from customer-related delivery failures may be payable by the customer, where applicable.

      10. Damaged or Tampered Package

      Customers should inspect the package carefully at the time of delivery.
      If the package appears: Opened,Torn,Tampered with,Damaged, or Otherwise suspicious, please do not accept the package where possible and immediately contact our customer support team.
      If you accept a package that appears damaged or tampered with, take clear photographs/videos of the package and product and notify us within 24 hours of delivery.
      Please retain all packaging materials until the investigation is completed.

      11. Wrong, Missing, or Damaged Product

      If you receive a product that is different from what you ordered, or if any item is missing or damaged:

      • Contact us within [24/48] hours of delivery.
      • Provide your order number.
      • Provide photographs/videos of the package and product.
      • Keeptheoriginal packaging, invoice, tags, certificates, and other documentation.
      • Donotuse,resize, polish, modify, or otherwise alter the product.

      Our team will investigate the issue and, where applicable, arrange a replacement, return, or refund in accordance with our Refund & Cancellation Policy.

      12. Delivery to the Customer

      For high-value orders, delivery may be made only to the customer or an authorised recipient, subject to our verification requirements. The delivery person may request an OTP, signature, government-issued identification, or other verification before handing over the package.

      13. Order Delays

      While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may be delayed due to circumstances beyond our control, including:
      Severe weather, Natural disasters, Transportation disruptions, Government restrictions, Public holidays, Strikes or labour disruptions, Courier/logistics issues, Customs clearance, Incorrect customer information, Unforeseen operational or security issues. Wewill make reasonable efforts to keep customers informed of significant delays.

      15. Loss During Transit

      Orders may be shipped using secure logistics and, where applicable, transit insurance.
      If an order is reported as lost during transit, we will coordinate with the relevant logistics/insurance provider to investigate the matter.
      Any replacement or refund will be handled in accordance with the outcome of the investigation and our applicable policies.
      Customers should not place a second order for the same product while a shipment investigation is pending without first contacting our customer support team.

      16. Shipping and Delivery Support

      For questions regarding your shipment, please contact:
      MAGIMETALSTRADINGPRIVATELIMITED
      Email: desk@magimetals.com
      Phone: +91 8078191234
      Business Hours: 9:30 AM- 18:00 PM
      Please keep your order number available when contacting customer support.

      17. Policy Changes

      Magi Metals Trading Private Limited, reserves the right to update or modify this Shipping Policy from time to time. Any changes will be published on this page with the updated effective date.