Effective Date: 26.07.2026
At Magi Metals Trading Private limited, we are committed to providing our customers with genuine gold and silver products and a transparent shopping experience. Please read the following Refund and Cancellation Policy carefully before placing an order.

1. Order Cancellation

Cancellation by Customer

  • Ordersmaybecancelled only before they are processed for dispatch.
  • Torequest a cancellation, customers must contact us at desk@magimetals.com or +91 8078191234 with their order number.
  • Onceanorder has been dispatched, it cannot be cancelled through the website.
  • Ordersfor customised, engraved, personalised, or specially manufactured jewellery/products cannot be cancelled once production has commenced.

Cancellation by MAGI:

Wereserve the right to cancel an order in exceptional circumstances, including:

  • Product unavailability or inventory errors.
  • Incorrect product pricing or technical errors on the website.
  • Failure to verify payment or customer information.
  • Suspected fraudulent or unauthorised transactions.
  • Anycircumstances beyond our reasonable control.
  • Ifwecancel an order after receiving payment, the eligible amount will be refunded to the original payment method.

2. Returns

Due to the nature and value of gold and silver products, returns are subject to strict verification.

A return may be accepted only if:
  • The product received is damaged, defective, or materially different from the product ordered.
  • Thewrongproduct has been delivered.
  • Thereturn request is made within 3 days of delivery.
  • Theproduct is unused and in its original condition.
  • Alloriginal packaging, certificates, invoices, tags, seals, and other accessories are returned.
  • Products that have been altered, resized, engraved, damaged, worn, or tampered with after delivery may not be eligible for return.

3. Refunds

Once the returned product is received, it will be inspected and verified by our qualitycontrol team.

If the return is approved:
  • Theeligible refund will be initiated after successful verification.
  • Refundswill normally be made to the original payment method.
  • Therefund processing time may vary depending on the payment provider or bank.
  • Shipping charges, insurance charges, payment gateway charges, making charges, or other non-refundable fees may be deducted where applicable and as permitted by law.
  • Forprecious-metal products, the refund amount may be subject to the applicable terms stated on the product page/order confirmation.

4. Gold & Silver Price Fluctuations

Gold and silver prices can change frequently.
Once an order has been successfully placed and payment has been confirmed, the applicable product price for that order will be determined according to the terms displayed at the time of purchase.
Changes in gold or silver market prices after purchase will not by themselves constitute grounds for cancellation or refund.

5. Damaged or Incorrect Products

Customers must inspect the package and product immediately upon delivery. If you receive a damaged, defective, or incorrect product:

  • Contact us within 24-48 hours of delivery.
  • Provide the order number and clear photographs/videos of the package and product.
  • Donotuse,alter, polish, resize, or otherwise modify the product.
  • Retain the original packaging and shipping materials until the issue is resolved.
  • Ourteamwillinvestigate the complaint and, where applicable, arrange a replacement, return, or refund.

6. Products That Are Not Eligible for Cancellation/Return

Unless otherwise required by applicable law, the following may not be eligible for cancellation or return:

  • Custom-made or personalised products.
  • Engraved products.
  • Products that have been resized or modified at the customer's request.
  • Products damaged after delivery due to misuse or improper handling.
  • Products returned without original packaging, certificates, tags, or documentation.
  • Products showing signs of use, alteration, or tampering.
  • Products for which the return period has expired.

7. Exchange

Where an exchange facility is offered, the exchange will be subject to our verification process and the specific terms applicable to the product.
Any difference in product value, applicable making charges, taxes, or other charges will be calculated at the time of exchange.

8. Refund for Failed or Duplicate Payments

If your payment is debited but the order is not successfully created, please contact our customer support team with the transaction details.
In the case of a duplicate payment, after verification, the additional payment will be refunded to the eligible original payment method within 72 hours of business days.

9. Refund Timeline

After approval of a refund, the amount will generally be processed within 2 business days. The actual time for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

10. How to Request a Cancellation or Refund

Please contact:
MAGIMETALSTRADINGPRIVATELIMITED
Email: desk@magimetals.com
Phone: +91 8078191234
Business Hours: 9:30 AM- 18:00 PM

Please include:

  • Ordernumber
  • Customername
  • Registered phone number/email
  • Reasonfor cancellation/return
  • Photographs/videos, where applicable
  • Payment/transaction details, if required

11. Policy Changes

Magi Metals Trading Private Limited reserves the right to modify this Refund and Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.