Effective Date: 26 July 2026
Welcome to Magi Metals (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information when you use our gold and silver bullion ecommerce platform, website, mobile services, and related applications (“Platform”). This Privacy Policy explains how we collect, use, store, share, and protect your information when you purchase precious metals products, use our services, or interact with us.
1. Information We Collect
Wemaycollect the following categories of information:
A. Personal Information
- Fullname
- Mobilenumber
- Emailaddress
- Billing and shipping address
- Government-issued identification details (where required for compliance)
- PAN,GST,orKYCinformation (if applicable)
- Dateof birth
- Companydetails for corporate orders
B. Financial Information
- Paymenttransaction details
- Bankaccount details (where applicable)
- UPIorpayment gateway references
- Invoice and purchase history
- Note:Wedonotstore your debit/credit card information directly. Payments are processed through secure third-party payment gateways.
C. Technical Information
- IP address
- Browser type and device information
- Cookiesand analytics data
- Websiteusage behavior
- Logintimestamps and activity records
D. Precious Metals Transaction Information
- Goldandsilver products purchased
- Quantity and purity details
- Delivery preferences
- Vaulting or storage requests
- Buybackor redemption records
2. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling orders
- Verifying identity and complying with legal/KYC requirement
- Providing customer support
- Managingdeliveries and logistics
- Sendingtransaction updates and invoices
- Preventing fraud, money laundering, and unauthorized transactions
- Improving website functionality and customer experience
- Sendingpromotional offers, newsletters, and product updates (only where permitted)
- Maintaining internal records and regulatory compliance
As a precious metals ecommerce platform, we may collect and process information to comply with:
- Anti-Money Laundering (AML) regulations
- KnowYourCustomer (KYC)requirements
- Taxation and invoicing laws
- RBI,GST,customs, and other applicable Indian regulations
Wemayrequest additional verification documents for high-value transactions or suspicious activities.
4. Cookies & Tracking Technologies
Our Platform may use cookies and similar technologies to:
- Improve website performance
- Rememberuser preferences
- Analyze website traffic
- Personalize user experience
- Enhancesecurity and fraud prevention
Users may disable cookies through browser settings; however, certain features may not function properly.
5. Sharing of Information
Wedonot sell or rent your personal information to third parties.
Wemayshare information only with:
- Paymentgateway providers
- Logistics and courier partners
- Regulatory or government authorities when legally required
- Technology and hosting service providers
- Auditors, legal advisors, and compliance professionals
- Allthird parties are expected to maintain confidentiality and data protection standards.
6. Data Security
Weimplement commercially reasonable security measures including:
- SSLencryption
- Secure payment gateways
- Restricted data access controls
- Firewall and cybersecurity protections
- Internal confidentiality practices
- Whilewestrive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.
7. Data Retention
Weretain personal and transaction data:
- Foraslong as necessary to provide services
- Tocomplywithlegal and regulatory obligations
- Foraccounting, audit, and dispute resolution purposes
- After the retention period, information may be securely deleted or anonymized
8. User Rights
Subject to applicable laws, users may have the right to:
- Accesstheir personal information
- Correct inaccurate information
- Request deletion of data (where legally permissible)
- Withdraw consent for marketing communications
- Request account closure
- Requests may be submitted using the contact details below.
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms.
10. Children’s Privacy
Our Platform is not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors.
11. International Users
If users access the Platform from outside India, they acknowledge that their information may be processed and stored in India in accordance with applicable laws.
12. Changes to This Privacy Policy
Wemayupdate this Privacy Policy periodically to reflect legal, operational, or technological changes. Updated versions will be posted on this page with the revised effective date.
13. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Magi Metals Trading Private Limited
Website: www.magimetals.com
Email: desk@magimetals.com